Mallory Arsenault
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Mallory Arsenault, ACSR, CPIA

Mallory Arsenault
Business Insurance
Account Manager
Camden
Direct: 207-230-5827
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Always up for a challenge, Mallory enjoys the variety her daily work brings. That's a good thing, because she works with our business insurance customers as well as insurance companies, lenders and others, all in the interest of keeping everyone informed and data current.

A graduate of Rockland District High School, Mallory joined our company in 2011 as a scanning technician and has been promoted three times. In May 2018, she became an account manager in our business insurance division. She maintains both the Accredited  Customer Service Representative (ACSR) and the Certified Professional Insurance Agent (CPIA) designations.

Mallory is a resident of Owls Head, and when she is not working you will find her spending time with her family as well as reading, baking and enjoying the Maine outdoors.

Lori Mank
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Lori Mank

Lori Mank
Business Insurance
Account Manager
Rockland
Direct: 207-230-5707
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Lori Mank joined Allen in 1996. A native of Owls Head, she and her family live in Warren. Lori enjoys meeting the challenge of finding the best insurance package to meet a client's needs and cites her co-workers as an important benefit to her job. When she's not at work, chances are she's enjoying the Maine outdoors, fishing, camping or snowmobiling with her family.

Linda StClair
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Linda St Clair, CPCU, AAI, AIS, AINS

Linda StClair
Business Insurance
Account Manager
Camden
Direct: 207-230-5826
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Linda St Clair, CPCU, AAI, AIS, AINS joined Allen in 2003, bringing with her 20 years of insurance experience. Today she is one of our most experienced account managers. She and her husband live in South Thomaston. When she's not at work, you can find her traveling, camping or spending time with her six grandchildren.

Karen Reed
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Karen Reed, CRIS, CPIA

Karen Reed
Business Insurance
Producer
Camden
Direct: 207-230-5823
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Karen works with many of the Midcoast's best-known businesses and builders. If it's been built in the Midcoast in the past two decades, there's a good chance Karen knows about it.

She is certified as a Construction Risk and Insurance Specialist (CRIS), and as a Certified Professional Insurance Agent (CPIA). Karen is a past president of the West Bay Rotary Club and the Maine Contractors and Builders Alliance. She currently serves on the facilities committee of the Penobscot Bay YMCA and select board member for the Town of Appleton.

An Appleton native, Karen lives in her hometown with her husband.

Joanne Billington
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Joanne Billington

Joanne Billington
Business Insurance
Producer
Rockland
Direct: 207-230-5702
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A specialist in insurance for municipalities, non-profits and technology-based businesses, Joanne enjoys the challenge of making an invisible product visible.

Joanne is well known for her local volunteer work for the City of Rockland and serves on the board of Friends of the Strand, the non-profit organization which operates the historic Strand Theatre in Rockland.

Joanne and her husband live in Rockland.

Jaime Hannan, ACSR, CPIA
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Jaime Hannan, ACSR, CPIA

Jaime Hannan, ACSR, CPIA
Personal Insurance
Assistant
Rockland
Direct: 207-230-5811
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Jaime joined our company in 2017. She has earned both the Accredited Customer Service Representative and Certified Professional Insurance Agent designations.

Outside of work, she enjoys spending time crafting, hiking and cooking with friends and family. A resident of Warren, Jaime has two amazing daughters who are involved in many activities inside and outside of school.

Holly Hill-Coombs
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Holly Hill-Coombs, ACSR

Holly Hill-Coombs
Business Insurance
Account Manager
Camden
Direct: 207-230-5745
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The variety of tasks required to meet the needs of a wide range of our agency's clients keep Holly's work interesting and challenging – just how she likes it.

A resident of Rockland and a graduate of the University of Maine in Augusta, Holly joined our agency in 2007. She holds an Accredited Customer Service Representative designation in both commercial insurance and personal insurance – just one way she can ensure small business customers get the best possible service from our agency.

Outside of work, you can find Holly outdoors whenever possible and spending time with her husband, children, grandchildren and her miniature pincher Bean.

Heidi Kirkpatrick
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Heidi Kirkpatrick, CIC, CPCU, AU, AAI

Heidi Kirkpatrick
Business Insurance
Account Manager
Rockland
Direct: 207-230-5709
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Heidi has nearly 40 years of experience in the insurance industry, including eight years with Allen from 2000-2008. After serving as Senior Underwriter in Risk Management Services for the Maine Municipal Association, she rejoined our company in the spring of 2015.

In addition to her education and experience in commercial insurance, Heidi has been recognized for her customer service skills, receiving an Outstanding Customer Service Representative of Maine award presented by the Governors of the Societies of Certified Insurance Counselors and Certified Insurance Service Representatives.

Deb McDonald
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Deb McDonald, CIC, ACSR

Deb McDonald
Business Insurance
Account Manager
Rockland
Direct: 207-230-5706
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Deb McDonald joined Allen's business insurance division in 1995. She enjoys the detail, constant changes and challenges of working in our industry. In February 2018, she earned  an Accredited Customer Service Representative in Commercial Lines from the Independent Insurance Agents & Brokers of America. She earned the Certified Insurance Counselor designation in May 2022.

Outside of work, Deb enjoys volunteering in her community, especially when she can use her sewing skills or offer her enthusiasm for leading martial arts classes.

Chris Richmond, CIC, AAI, CMIP
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Chris Richmond, CIC, AAI, CMIP

Chris Richmond, CIC, AAI, CMIP
Marine Insurance, Business Insurance
Producer
Camden
Direct: 207-230-5809
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Chris Richmond is an able-bodied seaman and former schooner captain. He holds a USCG 100-ton Near Coastal Masters license and AB with sail endorsement. He has captained the schooners Roseway, Appledore II, Mercantile and Mistress and was chief mate aboard the schooners New Way and Bill of Rights.

As a licensed insurance producer in Maine who joined our agency in 2011, Chris now works with his colleagues in Maine and elsewhere to help manage the risks and safety challenges he knows so well.

Chris is native of Harvard, Mass., and a graduate of The American University in Washington, D.C., and The Landing School of Boat Building and Design of Arundel, Maine. Chris is a past member of the board of directors of the Maine Marine Trades Association.

In May 2022, Chris earned the Certified Insurance Counselor (CIC) designation, one of the insurance industry’s most highly respected designations. Chris also holds both the Accredited Advisor in Insurance (AAI) and the Certified Marine Insurance Professional (CMIP) designations.

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