Randi Morse
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Randi Morse

Randi Morse
Employee Benefits
Account Manager
Camden
Direct: 207-230-5845
Fax: 207-230-5895
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Randi Morse joined our company in June 2023 after a decade in the information technology field.

Now a licensed accident & health insurance producer in Maine, Randi is looking forwarding to using her skills to support Allen benefits clients with top-notch service for their accounts.

Outside of work, Randi volunteers with the American Legion, helping those veterans in need because her husband is a military veteran. She also enjoys spending time with family. She lives in Lincolnville.

Caitlin Harrington
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Caitlin Harrington

Caitlin Harrington
Financial
Retirement Plan Coordinator
Camden
Phone: 207-230-5822
Fax: 207-230-5872
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Caitlin Harrington joined our company in August 2023 in the newly-created position of retirement plan coordinator.

During her career in finance and non-profit management over the past 20 years, Cait has always enjoyed helping people. She will be assisting Allen Financial advisors on client retirement savings plans.

She says: “Everyone has dreams of what their retirement years will look like, and I get to play a small part in helping them plan for that future.”

Cait has a degree in accounting from the University of Maine and holds the Certified Professional designation from the Society for Human Resource Management (SHRM-CP).

Cait and her husband have three children and two Great Danes. They live in Cait’s hometown of Appleton. She and her dog Wren are part of a dog agility group and she enjoys attending her son’s football and basketball games.

Nichole Kindelan
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Nichole Kindelan, CIC, ACSR, CPIW

Nichole Kindelan
Business Insurance
Producer
Waterville/Remote
Phone: 207-230-5749
Fax: 207-230-5799
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Nichole Kindelan, CIC, ACSR, CPIW, became an Allen employee-owner in August 2023.

A native of Caribou, Maine, Nichole is a graduate of Northern Maine Technical College.

With 25+ years of experience in our industry, Nichole’s passion is building lasting relationships by working with businesses on their insurance needs so they can focus on running their business.

She says: “I love learning the background of businesses and their owners and why they love what they do so I can best work with them as their business needs grow and change. It is very important to make sure they have the right coverages in place to properly protect their business exposures through all stages.”

Throughout her insurance career, Nichole has embraced the value of continuing education. Her professional designations include Certified Insurance Counselor (CIC), Accredited Customer Service Representative (ACSR), Certified Professional Insurance Woman (CPIW). This demonstrates her commitment to her insureds and staying properly educated.

Outside of work Nichole enjoys running, hiking, volunteering in her community and spending quality time with family and friends.

Kristen Baker
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Kristen Baker, CISR

Kristen Baker
Personal Insurance
Account Executive
Camden
Direct: 207-230-5746
Fax: 207-230-5796
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Kristen Baker joined our company in July 2023, bringing with her a decade of insurance experience.

“Insurance can be like a puzzle,” she says. “I enjoy the challenge of finding the best coverage for the best price for each client and knowing they have peace of mind that their assets are protected.”

Kristen holds the Certified Insurance Service Representative (CISR) designation.

She is a graduate of Rockland District High School (now known as Oceanside) and the New England School of Communications.

Outside of work, Kristen enjoys kayaking, spending time with family and attending her son’s school and extracurricular events. She is a library volunteer and member of the board of the Gibbs Library – the community library in Washington where she lives with her husband, son and their two cats, Skywalka and Perry Winkle.

Melissa Davenport
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Melissa Davenport, CIC, AAI

Melissa Davenport
Business Insurance
Account Manager
Waterville
Phone: 207-230-5711
Fax: 207-230-5761
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Melissa Davenport joined our company as an account manager in January 2023. Sharp-eyed clients might recognize her name from a stint with GHM Agency (as our Waterville office was previously known), from 2005 to 2019.

Melissa has nearly two decades of insurance industry experience, having worked as a workers compensation adjuster in Connecticut and for GHM once before, also as an account manager in the business insurance division. She maintains both the Accredited Advisor in Insurance (AAI) and Certified Insurance Counselor (CIC) designations.

Because she enjoys getting to know her clients and the new challenges each day brings when you work in our industry, Melissa is glad to be working at Allen Insurance and Financial.

Melissa is a graduate of Ashford University in Clinton, Iowa, where she earned a bachelor’s degree in behavioral science. Outside of work, she enjoys spending time with her family, listening to music, traveling and camping.

Myranda Potter
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Myranda Potter

Myranda Potter
Business Insurance
Account Manager
Waterville
Phone: 207-230-5718
Fax: 207-230-5768
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Born and raised in Central Maine, Myranda has both a bachelor’s and master’s degree in business management from Thomas College. She joined our company 2018 and is now an account manager in our business insurance department. Outside of work, Myranda enjoys spending quality time with loved ones, cooking and baking, playing with her beloved pets and simply being outdoors.

Laura Rowe, CIC
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Laura Rowe, CIC, AAI

Laura Rowe, CIC
Business Insurance
Account Manager
Waterville
Phone: 207-230-5710
Fax: 207-230-5760
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Laura is a native of Winslow and a graduate of Thomas College in Waterville. Her insurance career started in 2000 and she works with some of our agency’s largest commercial accounts.

Laura holds the Accredited Advisor in Insurance (AAI) and Certified Insurance Counselor (CIC) designations.

When not at work, Laura volunteers in her community and enjoys spending time in the Maine outdoors.

Karen Redman
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Karen Redman

Karen Redman
Business Insurance
Account Manager
Waterville
Phone: 207-230-5717
Fax: 207-230-5767
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Karen started her insurance career in 2006 after working in the retail field for many years. Karen is a graduate of Westbrook College and lives in Waterville. She enjoys outdoor activities, traveling, reading, and hanging out with family and friends.

Bill Rafuse, AAI
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Bill Rafuse, AAI

Bill Rafuse, AAI
Business Insurance
Producer
Waterville
Phone: 207-230-5721
Fax: 207-230-5771
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Bill works with a variety of commercial insurance accounts and specializes in working with businesses in the farm and cannabis sectors. He holds the Accredited Advisor in Insurance (AAI) designation. He started his insurance career with GHM Agency in Waterville in 2011 and became an employee-owner when GHM joined Allen in 2021.

Bill and his wife own a horse farm in Vassalboro, where they live with their three children. Bill grew up in Waterville and graduated from the University of Maine in Farmington.

Jen Graf
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Jen Graf, CISR

Jen Graf
Business Insurance
Processor
Waterville
Phone: 207-230-5731
Fax: 207-230-5781
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Jen began her career with our company in 2004 as a receptionist and then moved into the Quality Management department. She holds a Certified Insurance Sales Representative (CISR) designation. .Jen graduated from Kennebec Valley Community College with an Associate’s Degree in Applied Science. In her free time, she enjoys camping with her husband and five Labrador Retrievers and spending time with her two children and three grandchildren.