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Nichole Kindelan, CIC, ACSR, CPIW

Nichole Kindelan
Business Insurance
Producer
Waterville/Remote
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Nichole Kindelan, CIC, ACSR, CPIW, became an Allen employee-owner in August 2023.

A native of Caribou, Maine, Nichole is a graduate of Northern Maine Technical College.

With 25+ years of experience in our industry, Nichole’s passion is building lasting relationships by working with businesses on their insurance needs so they can focus on running their business.

She says: “I love learning the background of businesses and their owners and why they love what they do so I can best work with them as their business needs grow and change. It is very important to make sure they have the right coverages in place to properly protect their business exposures through all stages.”

Throughout her insurance career, Nichole has embraced the value of continuing education. Her professional designations include Certified Insurance Counselor (CIC), Accredited Customer Service Representative (ACSR), Certified Professional Insurance Woman (CPIW). This demonstrates her commitment to her insureds and staying properly educated.

Outside of work Nichole enjoys running, hiking, volunteering in her community and spending quality time with family and friends.

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Melissa Davenport, CIC, AAI

Melissa Davenport
Business Insurance
Account Manager
Waterville
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Melissa Davenport joined our company as an account manager in January 2023. Sharp-eyed clients might recognize her name from a stint with GHM Agency (as our Waterville office was previously known), from 2005 to 2019.

Melissa has nearly two decades of insurance industry experience, having worked as a workers compensation adjuster in Connecticut and for GHM once before, also as an account manager in the business insurance division. She maintains both the Accredited Advisor in Insurance (AAI) and Certified Insurance Counselor (CIC) designations.

Because she enjoys getting to know her clients and the new challenges each day brings when you work in our industry, Melissa is glad to be working at Allen Insurance and Financial.

Melissa is a graduate of Ashford University in Clinton, Iowa, where she earned a bachelor’s degree in behavioral science. Outside of work, she enjoys spending time with her family, listening to music, traveling and camping.

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Myranda Potter

Myranda Potter
Business Insurance
Account Manager
Waterville
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Born and raised in Central Maine, Myranda has both a bachelor’s and master’s degree in business management from Thomas College. She joined our company 2018 and is now an account manager in our business insurance department. Outside of work, Myranda enjoys spending quality time with loved ones, cooking and baking, playing with her beloved pets and simply being outdoors.

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Laura Rowe, CIC, AAI

Laura Rowe, CIC
Business Insurance
Account Manager
Waterville
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Laura is a native of Winslow and a graduate of Thomas College in Waterville. Her insurance career started in 2000 and she works with some of our agency’s largest commercial accounts.

Laura holds the Accredited Advisor in Insurance (AAI) and Certified Insurance Counselor (CIC) designations.

When not at work, Laura volunteers in her community and enjoys spending time in the Maine outdoors.

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Karen Redman

Karen Redman
Business Insurance
Account Manager
Waterville
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Karen started her insurance career in 2006 after working in the retail field for many years. Karen is a graduate of Westbrook College and lives in Waterville. She enjoys outdoor activities, traveling, reading, and hanging out with family and friends.

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Bill Rafuse, AAI

Bill Rafuse, AAI
Business Insurance
Producer
Waterville
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Bill works with a variety of commercial insurance accounts and specializes in working with businesses in the farm and cannabis sectors. He holds the Accredited Advisor in Insurance (AAI) designation. He started his insurance career with GHM Agency in Waterville in 2011 and became an employee-owner when GHM joined Allen in 2021.

Bill and his wife own a horse farm in Vassalboro, where they live with their three children. Bill grew up in Waterville and graduated from the University of Maine in Farmington.

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Jen Graf, CISR

Jen Graf
Business Insurance
Processor
Waterville
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Jen began her career with our company in 2004 as a receptionist and then moved into the Quality Management department. She holds a Certified Insurance Sales Representative (CISR) designation. .Jen graduated from Kennebec Valley Community College with an Associate’s Degree in Applied Science. In her free time, she enjoys camping with her husband and five Labrador Retrievers and spending time with her two children and three grandchildren.

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Martha Wentworth, CIC, CRM, CPRM

Martha Wentworth
Business Insurance
Producer
Waterville
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With our company since 2000, Martha is passionate about her work and enjoys providing clients with holistic service for their insurance and risk management needs. She holds the Certified Insurance Counselor (CIC), Certified Risk Manager (CRM) and Certified Personal Risk Manager (CPRM) designations.

When not at work, Martha is camping or out exploring the State of Maine with her family & friends.

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Diane Guerette, ACSR, CISR

Diane Guerette
Personal Insurance, Business Insurance
Claims
Waterville
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Diane's career with our company began in 1998. She's our designated claims specialist, providing a valuable service to our customers and our team. Diane holds the Accredited Customer Service Representative (ACSR) and Certified Insurance Service Representative (CISR) designations.

Her favorite season is summer as she enjoys the beach, the pool and traveling to new places.

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Corianna Doucette

Cori Doucette
Business Insurance
Account Manager
Waterville
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Cori joined GHM Agency in Waterville in 2019 and is now a member of the Allen business insurance team. She has insurance in her blood − both her father and grandfather had life-long insurance careers. Outside of work, Cori’s family keeps her busy.