On a Thursday in the spring of 1964, Cindy Norton graduated from Rockland District High School. The following Tuesday she started working for a local insurance agency for $1 an hour. At the end of 2011, after 47 years on the job, Cindy is retiring.
In the early days, it was typewriters, carbon paper and hand-penciled ledgers. Today, Allen Insurance and Financial runs a paperless office system, with three computer screens on everyone’s desk. Keeping up with technology has been just one part of the job, Cindy says.
“If you change with the times, you don’t have to give it much thought,” she says. “It’s kept me young. I always said I wasn’t going to let the young ones get too far ahead of me.”
The single most important constant over the years is the relationships – the ones she’s built with co-workers and with the insurance clients with whom she works.
“It’s easy to say Cindy is an institution, and that’s a true compliment,” says Gilbert Fifield, the company president. “She’s been a great help to many of us here at Allen Insurance and Financial as well as to some of the area’s most successful businesses.”
Now that she’s 65, it’s time to give up her desk job and trade an office to-do list for one she makes with her husband. That’s likely to involve reading, walking, ‘floating on Pitcher Pond,’ and maybe some traveling. And there are always the things at home that are long-delayed because she had to go to the office every day.
Cindy, who is the company’s Rockland office manager and a customer service representative, doesn’t like goodbyes. She prefers “see you later.” And when Cindy says “you can call me if you need me,” she means it.