Allen Insurance and Financial is 100% Employee-Owned and our Financial Group is seeking a motivated self-starter that works well independently and as part of a team to support our ever-growing retirement plan practice. The ideal candidate will possess highly effective communication skills and the superior interpersonal skills necessary to provide our clients high quality products and service. Prior experience in the financial services field, specifically with retirement plans is highly valued, but not required. Candidates from other professional backgrounds that are interested in a career change are encouraged to apply. The description below outlines the specific job functions:
The Retirement Plan Manager will serve as the primary point of contact for the Lead Financial Advisor in servicing existing retirement plan clients and their participants, assisting with retirement plan design for new retirement plan clients and prospects, attending and conducting plan investment reviews, preparing analysis and reports for retirement plan contacts including investment recommendations, and additional support to the lead advisor as needed. This position will serve as an extension of the Lead Advisor who oversees the management of retirement plan client relationships, the client fiduciary governance process, and the implementation and management of client-oriented objectives and results.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Field incoming calls/e-mails from retirement plan participants, answer questions related to plan enrollment, investment selection, investment changes, and general financial planning questions.
- Make regular, outbound calls to plan stakeholders to educate them on new developments in the retirement plan space and answer their questions to strengthen our relationship.
- Field incoming calls/e-mails from plan stakeholders (e.g., head of human resources, controller, CFO, employee benefits lead) regarding plan questions related to compliance, regulatory changes, fiduciary guidance, and general support related to plan investments and operations.
- Prepare retirement plan review reports using in-house software, due diligence reports, and plan fee benchmarking reports for the Lead Advisor.
- Respond to requests for proposal for new business and assist in preparing the Lead Advisor for presentation to prospective clients.
- Track and maintain compliance requirements for plans, if applicable, and as needed.
- Manage retirement plan vendor relationships on behalf of advisor, e.g., recordkeepers and third-party administrators.
- Maintain calendar of plan reviews and coordinate scheduling the meetings at least annually for each plan.
- Recommend process and service improvements that can be made internally to continually improve our clients’ experience.
- Develop a communication strategy to increase touchpoints with plan stakeholders and plan participants that adds value but does not overwhelm.
- Stay current on industry trends and regulatory developments, service and product enhancements and vendor changes; communicate regulatory or industry developments to lead advisor as needed.
- Maintains Outlook emails by responding in a timely manner.
- Reviews all open activities daily for follow-up if needed.
- Attends and completes required training sessions and classes for continuing education and certification programs.
- Documents all material conversations within the CRM system.
- Performs other functions as assigned by management.
- Make Allen Insurance the best in Maine and promote the Agency’s Statement of Purpose – “The Client Comes First.”
- Maintain confidentiality of client accounts and company matters.
- Perform duties in a conscientious, cooperative manner; understand and work within established office policies and procedures; perform required amount of work in a timely fashion with a high degree of accuracy.
- Work effectively as a member of the team; accept shared responsibility with other employee-owners to successfully complete assigned projects.
- Work in harmonious relationships with co-workers, clients, business partners, and the community.
- Be punctual and use time appropriately.
- Maintain a professional, neat appearance.
The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk; sit; use hands to finger, handle, or feel, including operation of a standard computer keyboard and mouse; reach with hands and arms and talk, see, and hear. The employee must occasionally lift/move up to 25 pounds, bend, stoop, or crouch. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in an open office setting, with varying noise levels.
QUALIFICATIONS NEEDED FOR POSITION:
Experience and Skill Requirements: The following experience and skills are considered essential:
- Strong understanding of financial products and retirement plans or a strong desire and willingness to learn through on-the-job experience and significant independent study.
- 3 to 5+ years of professional experience required with experience working directly with retirement plans, and/or in a broader financial services role, preferred.
- Retirement plan design and servicing experience, preferred.
- Proficiency with Microsoft products, Word, Excel, Outlook, and Teams.
- Ability to quickly learn how to use the software applications needed for the role.
- Excellent interpersonal skills, organized, superior attention to detail.
- Team player, able to work collaboratively with the financial team to achieve high levels of client satisfaction.
- Flexible mindset and an ability to thrive in a fast-paced and changing business environment.
- Possess a valid Maine Driver’s license and ability to travel throughout the state of Maine, and on occasion, New England.
Education Requirements: The following education requirements are considered essential:
- Bachelor’s degree preferred but will consider candidates with financial services experience in lieu of degree.
- FINRA Series 7 and 66 registrations required within 18 months.