We are looking for people with excellent organizational skills, attention to detail and a commitment to client satisfaction. Our Account Manager teams works closely with both clients and the commercial insurance sales team to ensure client satisfaction.

Job Duties and Responsibilities

  1.  Assists Producers with new commercial clients, including the preparation of applications, preparing quotes and proposals, marketing, and follow-up.
  2.  Handles all client contact (phone calls, email, walk-ins, etc.) and activities for assigned accounts and other accounts as needed. Responds efficiently to client requests, such as producing binders, certificates, evidences, auto ID cards, etc.
  3.  Reviews existing account renewals with Producers; markets or obtains quotes; follows up on issuance of renewals or binders, ensuring timely receipt. Documents all work in the agency management system (Applied Epic).
  4.  Updates Renewal Expiration sheets, keeping all information current on ordering, binding, received dates and completion dates.
  5.  Accepts and processes payments; assists in the resolution of billing issues; claims and follows up with clients if necessary.
  6.  Works cooperatively as a team with other Account Managers and Producers to ensure client satisfaction.
  7.  Attends and completes required training sessions and classes for continuing education and certification programs.

Education and Experience

  • High School Diploma or equivalent; basic working knowledge of Microsoft Word, Excel, and Outlook.
  • Ability to work well independently and as part of a team.
  • Strong communication skills.
  • Attention to detail.
  • Ability to manage deadlines and effectively prioritize tasks to ensure client satisfaction.
  • Current Maine Property and Casualty license (consideration will be made for qualified candidates willing to obtain a license within 45 days of hire).

To express your interest in either of these positions,  please send a resume and cover letter by email to email hidden; JavaScript is required. No phone calls please.